<?xml version="1.0" encoding="UTF-8"?>
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<chapter xml:id='chap-feedback'
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xmlns='http://docbook.org/ns/docbook' version='5.0' xml:lang='en'
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xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance'
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xsi:schemaLocation='http://docbook.org/ns/docbook http://docbook.org/xml/5.0/xsd/docbook.xsd'
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xmlns:xlink='http://www.w3.org/1999/xlink'
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xmlns:xinclude='http://www.w3.org/2001/XInclude'>
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<title>How to Report Problems & Provide Feedback</title>
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<para>If you have questions regarding OpenDJ which are not answered by the
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documentation, there is a mailing list which can be found at
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<link xlink:href="https://lists.forgerock.org/mailman/listinfo/opendj"
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xlink:show="new">https://lists.forgerock.org/mailman/listinfo/opendj</link>
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where you are likely to find an answer.</para>
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<para>If you have found issues or reproducible bugs within OpenDJ
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<?eval ${docTargetVersion}?>, report them in the <link xlink:show="new"
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xlink:href="https://bugster.forgerock.org/jira/browse/OPENDJ">OpenDJ issue
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tracker</link>.</para>
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<para>When requesting help with a problem, please include the following
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information:</para>
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<itemizedlist>
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<listitem>
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<para>Description of the problem, including when the problem occurs and
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its impact on your operation</para>
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</listitem>
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<listitem>
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<para>Description of the environment, including the following information:</para>
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<itemizedlist>
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<listitem>
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<para>Machine type</para>
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</listitem>
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<listitem>
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<para>Operating system & version</para>
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</listitem>
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<listitem>
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<para>Storage type & version</para>
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</listitem>
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<listitem>
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<para>Java version</para>
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</listitem>
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<listitem>
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<para>Web container & version (if applicable)</para>
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</listitem>
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<listitem>
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<para>OpenDJ release version</para>
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</listitem>
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<listitem>
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<para>Any patches or other software that might be affecting the problem</para>
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</listitem>
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</itemizedlist>
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</listitem>
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<listitem>
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<para>Steps to reproduce the problem</para>
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</listitem>
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<listitem>
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<para>Any relevant access and error logs, stack traces, or core dumps</para>
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</listitem>
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</itemizedlist>
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</chapter>
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