| | |
| | | xmlns:xinclude='http://www.w3.org/2001/XInclude'> |
| | | <title>Troubleshooting Server Problems</title> |
| | | <indexterm><primary>Troubleshooting</primary></indexterm> |
| | | |
| | | <para>This chapter describes how to troubleshoot common server problems, |
| | | and how to collect information necessary when seeking support help.</para> |
| | | |
| | | |
| | | <itemizedlist> |
| | | <para> |
| | | This chapter describes how to troubleshoot common server problems, |
| | | and how to collect information necessary when seeking support help. |
| | | In this chapter you will learn to: |
| | | </para> |
| | | |
| | | <listitem> |
| | | <para> |
| | | Identify directory server problems systematically as a first troubleshooting step |
| | | </para> |
| | | </listitem> |
| | | |
| | | <listitem> |
| | | <para> |
| | | Troubleshoot problems with installation and upgrade procedures, |
| | | directory data import, data replication, and secure connections |
| | | </para> |
| | | </listitem> |
| | | |
| | | <listitem> |
| | | <para> |
| | | Reset lost administrator passwords |
| | | </para> |
| | | </listitem> |
| | | |
| | | <listitem> |
| | | <para> |
| | | Enable debug logging judiciously when solving problems |
| | | </para> |
| | | </listitem> |
| | | |
| | | <listitem> |
| | | <para> |
| | | Prevent applications from accessing the directory server when solving problems |
| | | </para> |
| | | </listitem> |
| | | |
| | | <listitem> |
| | | <para> |
| | | Troubleshoot problems with the way client applications access the directory |
| | | </para> |
| | | </listitem> |
| | | |
| | | <listitem> |
| | | <para> |
| | | Prepare evidence when asking a directory expert for help |
| | | </para> |
| | | </listitem> |
| | | </itemizedlist> |
| | | |
| | | <section xml:id="troubleshoot-identify-problem"> |
| | | <title>Identifying the Problem</title> |
| | | |
| | |
| | | </section> |
| | | |
| | | <section xml:id="troubleshoot-installation"> |
| | | <title>Troubleshooting Installation & Upgrade</title> |
| | | <title>Troubleshooting Installation and Upgrade</title> |
| | | |
| | | <para>Installation and upgrade procedures result in a log file tracing |
| | | the operation. The log location differs by operating system, but look for |
| | |
| | | </screen> |
| | | |
| | | <section xml:id="troubleshoot-certificate-authentication"> |
| | | <title>Troubleshooting Certificates & SSL Authentication</title> |
| | | <title>Troubleshooting Certificates and SSL Authentication</title> |
| | | |
| | | <para>Replication uses SSL to protect directory data on the network. |
| | | In some configurations, replica can fail to connect to each other due |